Model # KDL-70R550A
We purchased a 70" Sony KDL70R550A just over two years ago, 12/8/13. This tv is now dead. A partial picture came up when we powered up but it powered off after a few seconds. The power light is blinking 5 times.
I contacted UNITED RADIO SERVICE and had a SONY repair person come on 1/22/16 and diagnose my tv. The Service # is Job #8PQ386. He told me the tv needs a new panel. He then called to order the part and was told that SONY does not make replacement panels for this tv.
This television is only 2 years old and I would be willing to have it fixed, if I were able to get the replacement part. Under US law, replacement parts MUST be available for 7 years.
I have tried to go through customer service (800-222-7669) and spoke to 3 different representatives - one of whom HUNG UP ON ME, refusing to escalate this issue for me.
I am requesting that someone from Sony contact me immediately about this. We have a household full of Sony equipment, but if this remains unresolved, you will lose a loyal customer.